Frequently Asked Questions
Delivery:
Unframed prints are wrapped in tissue paper & sent in protective tubes via Royal Mail
insured priority service (with the exception of small digital prints which are sent via First Class mail) and must be signed
for on delivery to the specified address.
We currently do not offer delivery as standard on large framed prints,
due to their variable size & weight, which makes it difficult to determine delivery costs. We encourage our customers
to collect their framed prints directly from our premises, to minimise costs to the customer and to ensure that the framed
piece is received in perfect condition. However, we are willing to arrange delivery of large framed prints on request - please
call us on 0114 2634493 or email us to discuss this and receive a delivery quote.
We aim to despatch all orders within 10 working days of ordering,
however as we are a small working print studio, please allow upto 28 days for delivery. The majority of orders should be received
within 7 days.
Delivery charges vary due to the size and value of orders. Currently our delivery charge for large
unframed silkscreen prints is £7.95, regardless of how many prints are ordered.
Delivery charges are calculated
and shown at the 'checkout' stage of ordering (via the secure PayPal site), and may not be visible in your shopping
cart before then.
Our standard post and packaging is for delivery within the UK. Overseas deliveries can be arranged.
Please email us with details. We are unable to deliver to PO boxes.
Authentication:
All of our signed &
numbered limited edition prints are delivered with a detailed sales receipt which doubles as your certificate of authenticity.
Details include the artist, title, dimensions, paper stock, edition size and number of your print, along with your name and
address as the first purchaser of the artwork.
One-off Original Artworks:
We display a small
number of artist's one-off original works (eg: paintings or drawings) on our website, which are not generally available
for purchase online. If you wish to view or purchase any of the original artworks shown, or to enquire about the full range
of original artworks we currently have in our possession, please call us on 0114 2634493 or email us.
Payment:
Online payments are processed securely
by PayPal. We do not store your credit/debit card details. If you wish to pay by cheque, cash or directly by credit/debit card, please
call us on 0114 2634493 or email us.
Returns & Complaints:
We hope that you
will be delighted with your purchase from us, but if for any reason you are unhappy with your purchase, please inform us by
email or telephone within 24 hours of receiving the goods. Please call us on 0114 2634493 or click here to email us.
We aim to photograph the artwork and display the relevant information
with regards to each individual piece as accurately as possible (eg: size, colour, paper stock etc), however due to variations
in inks, paper sizes etc and the display limitations of different computer monitors, we are unable to accept returns of artwork
due to reasonable variations in colour, size and appearance between the artwork as displayed on the website and the artwork
actually received. The customer must judge the suitability of the artwork for the purpose intended and makes the purchase
at their own risk. Please see our full Terms & Conditions here.
All damages must be reported by email or telephone within 24 hours of the goods being received. Please call us
on 0114 2634493 or email us.
If goods are not rejected by the buyer within seven days of delivery then they are deemed accepted.
View our full Terms & Conditions here.
Ethical & Environmental:
All our own silkscreen printing is carried out by hand
using eco-friendly water based inks and wherever possible we endeavour to use premium recycled paper stocks & ethically
sourced quality garments.
